Terms of service
1. General provisions.
1.1. The operator of the online store www.irankiuturgus.com (hereinafter also referred to as the “Website”) is MB Vespula (company code: 305184895, hereinafter also referred to as the “Company”). All visual and textual information available on the Website, including but not limited to Product descriptions and photographs, is the exclusive property of the Company and may not be reproduced, copied, distributed or used for commercial purposes in any form without its prior written consent.
1.1. Definitions:
1.1.1. Website user – a natural or legal person entitled to use the Website in accordance with the procedure set out in these Rules;
1.1.2. Buyer – a Website user who has concluded a purchase-sale agreement with the Company in accordance with the procedure set out in these Rules;
1.1.3. Goods – the Goods sold by MB Vespula and displayed on the Website. Where necessary, the concept of Goods also includes the Goods delivery fee, the cash administration fee, and all other payments related to the delivery of the Goods to the Buyer.
1.2. These Website use and Goods purchase-sale rules (hereinafter referred to as the “Rules”) are a binding legal document for Website users, establishing the rights, obligations and liability of the Company and the Website user when using the Website. In these Rules, the Company and the Website user are hereinafter jointly referred to as the “Parties”, and each individually as a “Party”.
1.3. The Company, acting in accordance with the requirements established by legal acts, has the right to amend or supplement the Rules at any time. The Website user shall be informed of such amendments or supplements to the Rules in the “News” section of the Website. When shopping in the online store www.irankiuturgus.com, the version of the Rules valid at the time of placing the order shall apply.
2. Procedure for using the Website.
2.1. The following persons are entitled to use the Website:
2.1.1. adult natural persons whose legal capacity has not been restricted by a court in accordance with the procedure established by law;
2.1.2. minors aged from 14 to 18 years only with the consent of their parents or guardians, except in cases where they are entitled by law to independently dispose of their funds;
2.1.3. legal persons;
2.1.4. duly authorised representatives of the persons specified in Clauses 2.1.1–2.1.3 of these Rules.
2.2. By using the Website, the persons specified in Clause 2.1 undertake to comply with these Rules, not to harm the stability and security of the Website, and not to reproduce, copy, distribute or use for commercial purposes the visual and textual information contained on this Website without the prior written consent of the Company.
3. Placing and fulfilment of orders. Purchase-sale agreement.
3.1. The Website user shall have the right to purchase the Goods displayed on the Website if he or she unconditionally agrees to these Rules and meets the conditions set out in Clause 2.1.
3.2. The Website user may place orders on the website www.irankiuturgus.com 24 hours a day, 7 (seven) days a week.
3.3. The prices of the Goods on the Website and in the completed order are indicated in euros, including VAT.
3.4. The Goods may be paid for by choosing one of the payment methods indicated on the Website:
3.4.1. payment using electronic banking service – advance payment using the Website user’s electronic banking system. In order to use this form of payment, the Website user must have concluded an electronic banking agreement with one of the обслуживаемых banks. The Website user transfers the funds to the Company’s current account. In this case, responsibility for data security lies with the respective bank, since all monetary transactions take place in that bank’s electronic banking system;
3.4.2. payment by bank transfer – advance payment where the Website user transfers the money for the ordered Goods to the Company according to an invoice automatically generated on the Website;
3.4.3. payment using the PayPal system – advance payment, for the execution of which the Website user is redirected to the PayPal system;
3.4.4. payment to the courier – payment where the Website user pays for the Goods in cash or by card to the courier who delivered them;
3.4.5. payment upon collection of the Goods at the Goods Collection Point – payment where the Website user pays for the Goods in cash to the Company’s representative at the time of collecting these Goods at the Goods Collection Point indicated by the Company;
3.4.6. The Company has the right to add new payment methods or remove them at any time.
3.5. The Website user may order Goods either by registering on the Website or without registration, by providing the required information: name, surname, Goods delivery address, telephone number and email address if the user is a natural person, or company name, company code, VAT payer code (if applicable), delivery address, and the details of the company representative or contact person if the user is a legal person.
3.6. When registering on the Website, the Website user undertakes to create a unique password that is not used to log in to any other systems, to keep his or her login details secure, and not to disclose them to anyone.
3.7. The Goods presented on the Website are divided and marked by categories from PRO+ to EKO class:
3.7.1. PRO+ class Goods – Goods of the highest quality, suitable for professional use according to their technical specifications and intended purpose;
3.7.2. PRO class Goods – Goods of the highest quality, suitable for professional use according to their technical specifications and intended purpose;
3.7.3. DIY+ class Goods – higher-class Goods intended for personal use according to their technical specifications and intended purpose. These Goods are not intended for professional use;
3.7.4. DIY class Goods – Goods intended for personal use according to their technical specifications and intended purpose. These Goods are not intended for professional use;
3.7.5. EKO class Goods – Goods where the most important criterion is price. These Goods are not intended for professional use.
3.8. The order submitted by the Website user shall be regarded as his or her wish to purchase the Goods indicated in the order from the Company. Upon receipt of the order, the Company sends the Website user an email confirming the order, which means that the Company has received the Website user’s request and is now processing it. The order confirmation email may in no event be regarded as acceptance for the purposes and meaning of Article 6.162 of the Civil Code of the Republic of Lithuania.
3.9. The purchase-sale agreement between the Website user and the Company shall be deemed concluded from the moment when the Website user, having read and agreed to these Rules, formed the shopping cart, indicated the delivery address, selected the payment and delivery methods, and provided other mandatory information, submits the order, and the Company sends him or her an email informing that (i) the Goods have been dispatched or that (ii) the Website user may collect them at the Goods Collection Point (hereinafter cases (i) and (ii), jointly or separately, referred to as the “Confirmation Email”). From this moment, for the purposes and meaning of these Rules, the Website user becomes the Buyer.
3.10. The Buyer may cancel the order at any time before the Confirmation Email is sent, and the Company undertakes to refund the paid amount no later than within 10 (ten) days from the cancellation of the order.
3.11. Rights and obligations of the Buyer:
3.11.1. The Buyer has the right:
3.11.1.1. to purchase Goods on the Website in accordance with the procedure established by these Rules;
3.11.1.2. to withdraw from the Goods purchase-sale agreement where such right is granted under the Civil Code of the Republic of Lithuania, the Retail Trade Rules or other legal acts, by notifying the Company thereof by email at info@irankiuturgus.com. Withdrawal from the agreement is not possible where such possibility is not provided for by the laws of the Republic of Lithuania or other legal acts. The notice of withdrawal must indicate the Goods intended to be returned and their order number. The Buyer may exercise this right no later than within 14 (fourteen) days from the date of delivery of the Goods and only if the Goods have not been used, damaged, and their commercial appearance and packaging have not been impaired.
3.11.2. The Buyer undertakes:
3.11.2.1. to accept the ordered Goods and pay the agreed price for them;
3.11.2.2. to update the registration data on the Website immediately if they change;
3.11.2.3. not to disclose or transfer his or her Website login details to third parties, and in case of loss thereof, to immediately inform the Company by email at info@irankiuturgus.com;
3.11.2.4. to comply with these Rules, the laws of the Republic of Lithuania and other applicable legal acts.
3.12. Rights and obligations of the Company:
3.12.1. The Company has the right:
3.12.1.1. to immediately, without prior notice, restrict or suspend the Buyer’s ability to use the Website or, in exceptional cases, cancel the Buyer’s registration if it is determined that the Buyer is harming the stability and security of the Website or breaching obligations under these Rules;
3.12.1.2. at any time, without prior notice, to change the prices and delivery times of the Goods displayed on the Website, announce and cancel promotions, and make any changes related to the Goods;
3.12.1.3. at any time, without prior notice, to amend or supplement these Rules by informing about this in the “News” section of the Website;
3.12.1.4. The Company also has other rights of a seller established in these Rules, the laws of the Republic of Lithuania and other legal acts.
3.12.2. The Company undertakes:
3.12.2.1. to create all conditions for the Buyer to properly use the services provided by the Website;
3.12.2.2. to respect the Buyer’s rights related to personal data protection;
3.12.2.3. to deliver the ordered and paid Goods to the delivery address specified by the Buyer. The Company also undertakes to deliver Goods for which payment has not yet been received if the Buyer chooses the payment method “cash on delivery” or if, by agreement of the Parties, payment for the Goods is deferred for the Buyer.
3.13. The order submitted by the Buyer shall begin to be fulfilled only when the Buyer’s payment for the Goods has been credited to the Company’s account, except in the cases established in Clauses 3.4.4 and 3.4.5 of the Rules or if the Parties have agreed on deferred payment.
3.14. The Buyer who has selected the Goods delivery service at the time of placing the order undertakes to indicate the exact address of the Goods delivery location, postal code and other data necessary for the delivery of the Goods.
3.15. The Buyer undertakes to accept the Goods in person or to indicate another duly authorised person in the relevant order field. In the event that the Buyer or the person indicated by him or her is unable to accept the Goods and the Goods are delivered to the address specified, the Company shall be released from liability for delivery of the Goods to an improper person.
3.16. The Goods are delivered by the Company or a person authorised by it for this purpose (courier).
3.17. The Goods are delivered to the Buyer taking into account the Goods delivery terms indicated on the Website. These terms are preliminary and do not apply in cases where the Company’s warehouse does not have the required Goods and the Buyer is informed about the shortage of the ordered Goods. The Buyer is informed and agrees that, in exceptional cases, the delivery of the Goods may be delayed due to unforeseen circumstances beyond the Company’s control. In such a case, the Company undertakes to immediately contact the Buyer and agree on the conditions for the delivery of the Goods.
3.18. In all cases, the Company shall be released from liability for breach of the Goods delivery terms if the Goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Company’s control.
3.19. The Buyer must immediately inform the Company if the Goods shipment is delivered in crushed or otherwise damaged packaging, if the shipment contains unordered Goods or an incorrect quantity thereof, incomplete Goods set, and in other similar cases.
3.20. If the Buyer notices packaging damage at the time of delivery, the Buyer must indicate remarks in the shipment delivery document provided by the courier or draw up a separate report regarding such damage. The Buyer must do this in the presence of the courier. Failure to do so shall release the Company from liability for defects in the Goods caused during transportation due to packaging damage not noted by the Buyer in the courier’s Goods delivery document.
4. Quality of Goods.
4.1. The details of each Goods sold on the Website, including technical specifications, are indicated in the Goods description. These descriptions are prepared by the Company based on the information provided by the manufacturers of the Goods, and the Company does not assume responsibility for their accuracy.
4.2. The Company provides photographs of the Goods in order to preliminarily inform Website users about the appearance of a particular Goods. It is possible that certain appearance details of the particular Goods may differ from the appearance of the Goods shown in the photographs or video material on the Website. The photographs may also include elements unrelated to the Goods that are not included in the Goods set.
4.3. The Company has the right to provide a quality guarantee for certain types of Goods, the term and other conditions of which differ from the guarantee provided under the requirements of laws and other legal acts. Such special guarantee and the conditions for granting it shall be indicated in the Goods descriptions. If the Company does not provide a special guarantee, the guarantee provided for in the applicable legal acts shall apply.
4.4. Defects in sold Goods shall be remedied, defective Goods shall be replaced or returned in accordance with the Retail Trade Rules approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 and the relevant provisions of the Civil Code of the Republic of Lithuania. Refunds for Goods shall in all cases be paid only to the payer’s bank account.
4.5. The Buyer may withdraw from the Goods purchase-sale agreement where such right is granted under the Civil Code of the Republic of Lithuania, the Retail Trade Rules or other legal acts, by notifying the Company thereof by email at info@irankiuturgus.com. Withdrawal from the agreement is not possible where such possibility is not provided for by the laws of the Republic of Lithuania or other legal acts.
4.6. The notice of withdrawal from the agreement must indicate the Goods intended to be returned, their order number and the reasons for return. The Buyer may exercise the right of withdrawal from the agreement no later than within 14 (fourteen) days from the date of delivery of the Goods.
4.7. When returning Goods, the Buyer must comply with the following conditions:
4.7.1. the returned Goods must be in the original neat packaging;
4.7.2. the returned Goods must be unused, undamaged, and must not have lost their commercial appearance (labels intact, protective films not removed, etc.);
4.7.3. the returned Goods must be in the same complete set as the Buyer received them;
4.7.4. when returning the Goods, proof of purchase must be provided.
4.8. The Company has the right not to accept the Goods returned by the Buyer if the Buyer fails to comply with the Goods return procedure established in Clause 4.7.
4.9. In the event that defective Goods are returned, or Goods other than those indicated by the Buyer when placing the order, the Company undertakes to accept such Goods and replace them with analogous quality Goods or suitable Goods.
4.10. In the event that the Company does not have suitable replacement Goods, the Buyer shall be refunded the amount paid for the Goods, including the Goods delivery price.
5. Protection of personal data.
5.1. The Website user or Buyer, when ordering Goods or registering on the Website in accordance with the procedure provided for in these Rules, must indicate in the relevant information fields of the Website the personal data necessary for the proper fulfilment of the Goods order: name, surname, Goods delivery address, telephone number and email address.
5.2. By using the Website, the Website user or Buyer agrees that the personal data specified in Clause 5.1 shall be processed for the purposes of selling Goods and services on the Website, analysing the Company’s activities, and direct marketing.
5.3. By giving consent to the processing of personal data for the purpose of selling Goods and services on the Website, the Buyer also agrees that information messages necessary for the fulfilment of the Goods order may be sent to the email address and telephone number indicated by him or her.
6. Liability.
6.1. The Website user or Buyer shall be fully responsible for the accuracy of the personal and other data provided. If the Website user or Buyer does not provide accurate data in the registration form, the Company shall not assume liability for the consequences arising therefrom and shall acquire the right to claim compensation from the Buyer for direct losses incurred.
6.2. A registered Buyer shall be responsible for the security of his or her login details and for their transfer to third parties. If the services provided by the Website are used by a third party who logs into the Website using the Buyer’s login details, the Company shall treat that person as a duly authorised representative of the Buyer.
6.3. The Company shall not be responsible for the content of links placed on the Website to websites of other companies, institutions, organisations or persons, does not supervise or control such websites, and does not represent those natural or legal persons.
6.4. In the event of damage, the Party at fault shall compensate the injured Party for direct losses.
7. Final provisions.
7.1. These Website use and Goods purchase-sale rules have been drawn up in accordance with the requirements of the laws and other legal acts of the Republic of Lithuania.
7.2. All disagreements and disputes regarding the application and execution of these Rules shall be resolved by amicable direct negotiations. If no agreement is reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania. Jurisdiction shall be determined according to the address of the registered office of the Company.