Shipping policy

GOODS DELIVERY TERMS

These Goods Delivery Terms (hereinafter referred to as the "Delivery Terms") set out the procedure, time limits and conditions for the delivery of goods ordered in the online store www.irankiuturgus.com (hereinafter referred to as the "Website"). These rules form an integral part of the Website Terms of Use and Goods Purchase-Sale Rules.

1. Delivery methods

1.1. At the Buyer’s choice, the goods are delivered by MB Vespula (hereinafter referred to as the "Company") or its authorised representative (courier). 

1.2. When placing an order, the Buyer may choose one of the following delivery methods:

  • Delivery by courier to the specified address;

  • Delivery to the selected self-service terminal (parcel locker);

  • Collection of goods at the Goods Collection Point specified by the Company (if this option is active at the time of ordering).

2. Delivery price

2.1. The delivery price of the goods depends on the weight and dimensions of the ordered Goods, the selected delivery method, and the delivery location.

2.2. The exact delivery price is presented to the Buyer on the Website after the shopping cart has been formed and a specific delivery method has been selected, before the final confirmation of the order.

2.3. In certain cases, the Company may apply a free delivery promotion, the terms of which are published on the Website.

3. We prepare orders every business day

3.2.1. Orders received and paid for before 12:00 noon Lithuanian time on a business day are dispatched or prepared for collection that business day. Orders received or paid for at or after 12:00 are prepared and dispatched on the next business day.

3.2.2. For cash on delivery (COD), the cut-off is based on when we receive the order. For bank transfers and other advance payments, it is based on when we receive payment for the submitted order.

3.2.3. Orders received or paid for at weekends, on Lithuanian public holidays or other statutory non-working days are prepared on the next business day. We announce any additional closures or holidays on our website.

3.2.4. Palletised and oversized goods may require one additional business day. Special-order products follow the lead time stated on the product page; the usual 0–1-business-day preparation time does not apply to them.

3.2.5. Carrier transit time starts at dispatch, not at order placement. Carrier working days and public holidays in the destination country may affect the delivery date.

3.2.6. Special orders usually take 1–4 weeks from payment unless the product page states otherwise.

3.2.7. Typical carrier transit time after dispatch: Lithuania – 1 business day; Latvia – 1 business day; Estonia – 1–2 business days; Finland – 3–5 business days. We deliver only to countries offered at checkout. Carrier delays can extend these estimates.

3.3. The Buyer agrees that, in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Company’s control (e.g. production delays, traffic congestion, extreme weather conditions). In such a case, the Company undertakes to contact the Buyer immediately and agree on new delivery conditions.

3.4. If the Buyer’s cart contains goods with different delivery times (e.g. due to delivery from different warehouses), the entire order may be delivered in one shipment according to the latest time limit, unless the parties agree otherwise.

4. Buyer’s obligations when accepting goods

4.1. The Buyer undertakes to provide an accurate delivery address, postal code and telephone number.

4.2. The Buyer undertakes to accept the goods in person. If the Buyer is unable to accept the goods and the goods are delivered to the specified address, the Company shall be released from liability for delivery of the goods to an improper person.

4.3. Upon delivery, the Buyer must, together with the courier or the employee of the Goods Collection Point, inspect the condition of the shipment (whether the packaging is not crushed, wet or otherwise externally damaged).

5. Shipment damage and notification

5.1. If the Buyer notices any damage to the packaging, the Buyer must indicate remarks in the document provided by the courier or draw up a separate packaging damage report in the presence of the courier.

5.2. The Buyer must immediately (no later than within 24 hours of receipt) inform the Company by email at info@irankiuturgus.com if the shipment contains unordered goods, an incorrect quantity thereof, or an incomplete set.

5.3. If the Buyer accepts the shipment and/or signs the documents without remarks, the shipment shall be deemed to have been delivered properly, and the Company shall be released from liability for mechanical damage occurring during transportation.